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ITSM - ISO 20000 / ITIL

ITSM - ISO 20000 / ITIL

ISO/IEC 20000 is an International standard for IT service management. It provides a framework for organizations to plan, establish, implement, operate, monitor, review, maintain, and continually improve their IT service management systems. The standard is based on the IT Infrastructure Library (ITIL) framework, and is intended to help organizations deliver effective and efficient IT services that meet the needs of their customers and other stakeholders. Adherence to ISO/IEC 20000 can help organizations improve their IT service management processes, enhance the quality of their IT services, and demonstrate their commitment to excellence in this area.

Contact us today to learn more about our ISO/IEC 20000 compliance services. 

It focuses mainly on the protection of below key aspects:

Improved delivery of IT services, through the implementation of effective and efficient processes for managing those services.

Increased efficiency and effectiveness of IT service management, by identifying and addressing inefficiencies and gaps in processes.

Enhanced stakeholder confidence and trust, by demonstrating the organization's commitment to excellence in IT service management.

Current Version

2021

Status

Published


How To Establish ITSM ISO/IEC?

  • Define scope
  • Perform a service management gap analysis
  • Develop and implement service management processes and controls
  • Establish a service management policy
  • Train and raise awareness
  • Monitor, measure, and evaluate
  • Conduct internal audits
  • External audit and certification
  • Continual improvement

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